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ELEVATE YOUR CUSTOMER EXPERIENCE

At Heartbeat Labs, we revolutionize customer engagement through our comprehensive Engagement Intelligence solutions. Our tailored approach combines cutting-edge technology with human expertise to transform every aspect of your customer interactions, from phone to email to digital retail, AI interactions and in person. Ready to transform your customer engagement strategy?

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87% OF CUSTOMERS RARELY OR NEVER ANSWER UNKNOWN CALLS – INCLUDING YOURS

Consult with us on which of your phone lines to brand and what to label each of them. Then watch your answer rates increase as much as 35%.

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30% OF BUSINESSES HAVE HAD THEIR CALL COME UP AS "SPAM LIKELY"

Implement best practices to steer clear of being labeled SPAM and relax knowing your SPAM score is constantly measured and mitigated to 0%.

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58% OF CUSTOMERS RESPONDED TO A MISSED CALL, BUT COULDN'T GET THROUGH THAT WAY
Text enable your legacy phone numbers, especially when you call the customer. Now you can engage with customers even if they are in a meeting when you call them and 2X your engagement rates.

Persona Management: Instantly create names, addresses within 10 miles of the store, local phone numbers, valid email addresses, gender and language preferences versus doing this manually over 20 minutes.

Shopping Process: Use your shoppers or ours for the fastest screen captures, videos and phone call recordings (single or two party). Complete shop submissions in <2 minutes. 100% accurately graded by AI.

Evaluation Automation: AI analysis of voicemails, emails, chats and text messaging eliminates the need for human evaluations. All engagement timing is automatically calculated and all data is available online and via API.

Reporting and Training: Customized reports with links to coaching and training sent first to coaches and then direct-to-store management earning our app a 71% NPS.

SELECTION AND HIRING

At Heartbeat Labs, we use the DISC framework
(Dominance, Influence, Steadiness, Conscientiousness)
to help teams understand how people communicate, make decisions, and collaborate.

DISC isn’t about labeling—it’s about insight. By recognizing different behavioral styles, we improve communication, build trust, and create space for everyone to work at their best. Leaders learn to adapt their approach, teams align more effectively, and customer interactions become more natural and authentic.

The result: stronger relationships, smoother teamwork, and a culture where awareness drives performance.