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Engagement Intelligence

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WE DO MORE than mystery shop your business, we apply the same technologies as AT&T, T-Mobile and Verizon to access your readiness to engage with your customers. Would you answer a call from your store? Do your calls show up as SPAM? Are your calls labelled with your business name? Are your employees calling from their personal mobile phones? And if a customer declines your call but replies with a text, will you receive it and respond?

We are Engagement Intelligence

Heart Beat Labs uses Machine Learning and data rationalization makes it possible to use the data in your calls to ensure your company operates within legal guidelines, creates workflows in your CRM and automatically coaches employees in the areas they need to develop and grow.

Heart Beat Labs speech analytics and language modeling was designed specifically to monitor conversations about mortgages for possible regulatory or brand guideline violations. Heart Beat Labs augments our AI with call center agents who review out of compliance calls for unequaled risk identification and to send text alerts to clients so they may take immediate action.

CRM Adherence
Heart Beat Labs feeds your CRM with all the data your team collects and shares on every call, sets up workflows and provides outbound click-to-call capabiities to your CRM. 

Training and Coaching
Training alone improves behavior change by 21%. Training with a coaching program improves learning and retention by 88%. That's the power of AI driven call-assessments. 

Nearly 30% of qualified opportunities are missed, mishandled or not properly followed up on. From the team that powered CallRevu through 2018, Heart Beat Labs helps you take control of your phones by giving you insight into every call and text.

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Check Yourself...

If your internet and phone opportunities power your profitability, then you probably have a challenge or two. Having mystery shopped 100,000+ dealers and listened to 1,000,000+ phone calls in 2023 , Heart Beat Labs is here to share what we have learned. 

Lets Have a Conversation ›

Qortel provides us with a unique view inside of our bankers' phone calls. Never before have we had this type of measurement and The Federal Savings Bank is taking advantage of it. Missed calls and missed opportunities are a thing of the past.

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Mortgage Caller Experience & Phone Compliance Report

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